Users & Review Queue
These pages are in the Operations workspace of Operator Controls. For an overview of the menus, see the Operator Controls reference.
Review Queue
Operator Controls → Operations → Review Queue collects everything waiting on an operator:
- Sign Up Approval: accounts blocked by the sign-up domain whitelist (see Onboarding).
- ID Verification: KYC documents submitted for review.
- Bank Verification: bank accounts awaiting confirmation.
- Withdrawals: unconfirmed withdrawals to settle.
Work through the queue from here, or open the user from a queue item to review their profile.
Users
Operator Controls → Operations → People → Users lists every user on the exchange.
- Search for a user, or add filters to narrow the list. Several filters can be combined.
- Download Table exports the current list as CSV.
- Add New User creates an account directly. You enter the user's email and password, then click Create User.
- Click a user to open their profile.
People → Companies lists company (business) accounts.
User profile
The profile header shows the user's status and account controls. Use Quick Search User in the header to switch to another user without going back to the list.
From the profile you can, depending on your role:
- edit the user's details (Edit User Data) and verification level (Edit User Tier);
- verify the user's email, or turn off their 2FA (Disable 2FA) when they've lost their device;
- freeze or flag the account. A frozen account can't perform any actions. Flagging marks a user you want to keep an eye on, and flagged users are marked in the user list;
- apply a trading fee discount (Apply Trading Fee Discount), applied on top of the user's tier fees;
- leave notes about the user for other operators;
- delete the account (Delete User), or recover a deleted one (Recover User Account).
The profile is split into tabs. You see only the tabs your role allows, and some appear only when the related feature is on.
| Tab | What it shows |
|---|---|
| About | Personal details, verification and security status, identity documents and account controls |
| Bank | The user's bank accounts. Verify or reject them here |
| Payment Methods | Payment methods the user saved, for fiat withdrawals and P2P |
| Balance | Balances per asset |
| Wallet | The user's deposit addresses |
| Orders | Open orders. You can cancel them if needed |
| Trade History | The user's past trades |
| Deposits / Withdrawals | The user's deposit and withdrawal history |
| Referrals | Who referred the user, and the users they referred |
| Sub Accounts | The user's sub-accounts |
| Stakes | The user's staking positions |
| API Keys | API keys the user created |
| Passkeys | Passkeys registered by the user |
| Activity | The user's account activity |
| Notifications | Notifications sent to the user |
| Tickets | The user's support tickets |
| Statements | Account statements |
| Sessions & Logins | The user's sessions and login history |
| Metadata | Custom data fields stored on the user |
Custom user metadata
On the Metadata tab you can fill in custom fields for the user. To add, edit or remove the fields themselves, use Configure Meta Fields. A field you add is available on every user.