General
How do I get started?
The steps are in How do I open a crypto exchange? on the Getting Started page. In short: apply for the free Operator Trial at hollaex.com/start, have the call with the HollaEx team, and once approved, launch from the dashboard.
How secure and safe is the exchange solution?
The exchange software is in production use and has been through security audits. The front end is built in React and the server APIs mainly in Node.js, in a microservice architecture. Security features include hot and cold wallet systems, audit trails, encryption, 2FA and role-based access control for operators.
If you need a specific custody setup, see Custody of Exchange Funds.
Is the code tested and audited?
Yes, the software has been tested and audited. Laws differ between jurisdictions, so you may need to meet further audit and compliance requirements where you operate.
What is cryptocurrency exchange software?
Cryptocurrency exchange software is a trading platform where people can buy, sell and trade digital assets. Transactions are recorded on blockchains and handled through wallets rather than verified by banks.
How can I improve the loading speed of the website?
Point your domain's nameservers to a provider such as Cloudflare and enable its CDN. Changing nameservers can cause some downtime, so plan for it.
How can I list my exchange on CoinMarketCap?
Projects with a token can list it on their own HollaEx exchange, which helps them reach a wider audience and get visibility on sites like CoinMarketCap and CoinGecko. In general, the more listings, the better.
Learn more about coin listing best practices: https://www.hollaex.com/blog/coin-listing-best-practices
Where should I share my feedback and feature requests for future releases?
Open a ticket from your HollaEx dashboard with ideas, feedback and feature requests.
How long does it take to start my crypto exchange?
Every exchange starts with an application at hollaex.com/start and a call with the HollaEx team. After approval, deploying the exchange backend itself usually takes a few minutes to about 30 minutes. Configuring assets, fees, KYC, your domain, email and liquidity before opening to users takes longer. The steps are in How do I open a crypto exchange?.
Is HollaEx a centralized or decentralized exchange?
HollaEx is a centralized exchange (CEX) solution for businesses that want to launch their own crypto exchange.
Where can I find examples of exchanges using HollaEx?
Customer stories are on the HollaEx website: https://www.hollaex.com/white-label-crypto-exchange
HollaEx Pro (https://pro.hollaex.com/markets) is a live exchange running on the HollaEx exchange software. Anyone can register, deposit and trade with real crypto, and the market list can be viewed without registering.
To run your own exchange, apply at hollaex.com/start. The HollaEx team will contact you to arrange a call.
How much can I make by running an exchange realistically?
It depends on the trading fees you set and the volume your users trade. Set your fees per account tier in Operator Controls → Exchange → Configuration → Tiers.
See Operator Controls: Configuration.
Where can I ask questions?
Open a ticket from your HollaEx dashboard. For questions that other operators may have answered already, search the public forum: https://forum.hollaex.com/
Can I have a referral system on my exchange?
Yes. With referrals turned on, your users find their referral link on the exchange's summary page under "Invite Your Friend" and share it to earn rewards.
How does HollaEx help me comply with regulations like KYC and AML?
KYC: HollaEx offers a built-in KYC/AML system through its partnership with iDenfy. You can also opt in to another provider, such as Sumsub, Persona or Shufti Pro, instead. See KYC & AML. AML: if you use a third-party KYC or fiat service, they often cover AML checks. If you use HollaEx's own fiat controls, you need your own AML policy.
Do I need to obtain my own licenses, or does HollaEx provide assistance?
Yes, you are responsible for getting the licenses your jurisdiction requires. HollaEx provides the technology. For questions about common legal considerations, contact the HollaEx team.
How does HollaEx handle data privacy (e.g., GDPR compliance)?
HollaEx provides account deletion tools and operator controls that help you handle GDPR requests.
What is two-factor authentication (2FA)?
Two-factor authentication (2FA) adds a second layer of security on top of your password. When you sign in, you also enter a one-time code (OTP), from an authenticator app or sent by email.