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Account & Payments

I want to delete my account​

To delete your account, use the contact page at https://www.hollaex.com/contact or email support@hollaex.com.

How can I get a refund?​

Refunds are generally not given. If the service hasn't met your expectations, explain your reasons through the contact page at https://www.hollaex.com/contact or by email to support@hollaex.com.

How do I cancel the service?​

To stop the service, terminate your exchange from the dashboard. On your exchange's Hosting page, open Settings → Show danger zone and stop the exchange. Once it is stopped, unpublish and delete its website projects, then terminate it. Terminating can't be undone. See Restart, stop, start and terminate.

What payment methods are accepted to pay for HollaEx services?​

You can pay invoices by credit card, bank wire transfer or cryptocurrency. Paying with XHT gives a 5% discount. See Billing: Payment methods.

What kind of support does HollaEx offer?​

Support is handled directly by the HollaEx technical team (not outsourced) and is mainly by email at support@hollaex.com.

If I run into technical issues, how quickly can I expect a resolution?​

Critical incidents such as server downtime are prioritized and handled as soon as possible. Other issues are handled in order by email. Contact support@hollaex.com with as much detail as you can.

For the cloud service, who handles server maintenance and updates?​

HollaEx handles all server-side operations. New HollaEx versions can be installed automatically, or you can upgrade from your exchange's Hosting page. See Automatic updates.

Are there any new updates coming?​

Yes. HollaEx regularly releases new features, improvements and fixes.

To stay up to date with the latest developments, see the Updates page of your HollaEx dashboard.