Skip to main content

Support & Terms

Briefly introduce your company, including your history and current clients.​

HollaEx is a blockchain technology company that provides white-label exchange infrastructure, hosted on HollaEx Cloud, for digital asset businesses worldwide. It was founded by blockchain professionals to make it easier for entrepreneurs and organizations to build, run and scale cryptocurrency exchanges, and supports both startups and enterprise clients with exchange, liquidity and blockchain solutions.

Clients include BitcoinRD, Crypto LMFX, and digital asset exchanges in Oceania and other markets.

Describe the support packages available, including 24/7 support and communication channels.​

HollaEx provides technical support by email (support@hollaex.com) and tickets. Support is handled directly by the HollaEx development and operations teams.

For further consultation or support needs, contact the HollaEx team to discuss your project.

Does your platform provide training and onboarding for new clients?​

Yes. HollaEx helps new clients through the exchange launch process.

Apply at hollaex.com/start. Every application is followed by a call with the HollaEx team. After approval, you receive access to a trial exchange and can start configuring and testing it.

The trial setup guide walks you through the first steps, and these docs and the HollaEx team help your team learn day-to-day operations.

Provide an overview of your licensing model, including costs for custom features or integrations.​

HollaEx is offered as a subscription on HollaEx Cloud: the free Operator Trial (by application) and the paid Enterprise plan. See https://www.hollaex.com/pricing.

The plan includes the hosted exchange software and services. Custom features, integrations and development are available on request and quoted case by case, based on scope, technical requirements and complexity. The HollaEx team works with you to make sure customizations fit your operational and regulatory requirements.

What is the typical timeline for deploying the platform, from start to go-live?​

It depends on how much customization and integration you need.

Every exchange starts with an application and a call with the HollaEx team. After approval, deploying the exchange backend usually takes a few minutes to about 30 minutes, and configuring assets, fees, KYC, your domain, email and liquidity takes longer. Projects that need custom development, third-party integrations, banking connections or specific compliance work generally take one to three months.

The final timeline also depends on how ready any external service providers are.

How do you engage with clients post-deployment (e.g., periodic check-ins, user conferences, feature suggestions)?​

Support is by email first, and calls can be arranged when needed. For projects that involve custom development, the HollaEx team can set up a direct communication channel with the people working on it. Send feature suggestions to support@hollaex.com.